For winter bookings. Travel period 1 st of November to end of April.

1. Booking 

• After booking your holiday, Heart Hotels will send your confirmation ticket on email. It is the customer’s responsibility to ensure that the ticket details are correct. If you notice any discrepancies, please contact Heart Hotels  immediately. 

2. Final Payment

• The final payment for your holiday is due no later than 30 days before your arrival. 

• For bookings made within 30 days of the arrival date, the full amount must be paid directly. 

• Full payment is required prior to your arrival. If payment deadlines are not met, Heart Hotels reserves the right to cancel the reservation. 

3. Cancellation & Modifications

      3.1. Organizer’s Right to Cancel 

• The organizer (Heart Hotels) has the right to cancel your booking in cases of force majeure, such as natural disasters, wars, riots, strikes, or insufficient  guest numbers. In such cases, the amounts already paid by the customer will be  refunded. 

• In the event of an overbooking, the organizer may rebook the customer into a hotel of equal standard, without further compensation. 

       3.2. Customer Cancellations 

• No Refund (Less than 30 days before arrival or no-show): If you cancel less than 30 days before arrival or fail to show up, you are not entitled to a refund. 

4. Additional InformationAccount information
   Skinetworks Austria Hotel GmbH
   Widmososweg 11
   5602 Wagrain
   IBAN AT93 3506 9000 0001 3813

• For any inquiries or special requests, please contact us at booking@hearthotels.at